FAQ

Parking is available in front of our base at the Marina Frapa, Lapadska obala 21a, 20000 Dubrovnik,Croatia.

For all water activities, you will need swimming clothes and a towel, and any medication you would normally carry on you (eg. Ventolin, Antihistamines, Insulin). For full-day trips, we recommend bringing a small day pack and some cash which can be safely left on the islands during the trip.

Sometimes outdoor activities can be affected by weather conditions but it is difficult to predict exactly how the weather will be until a few days before the trip. For any uncertainties please contact us closer to the departure date, in case the trip cannot depart we will try to either accommodate you on another date or activity or refund your booking.

We require 7 days' notice for cancellations of individual bookings of up to 8 participants. Please visit our terms and conditions page for a complete description of our cancellation policy.

Group discounts are available for groups of 15 participants or more. Group bookings entail different cancellation policies.

Your refund was issued on the day of the cancellation, but it can take up to 2 weeks for the banks to transfer the money back. We ask for your patience and ask that you contact us if you have any problems.

After booking online there can be a delay until payment is received. Once payment is confirmed you will receive a confirmation email with a pdf ticket attachment. If you do not receive this, please check your spam folder and/or make sure you entered a valid email address when making the booking. If you still have problems, please contact us.

We have a shower and changing room at our Garitransfer base. There are no showers or changing rooms on trips away from Garitransfer, but you may still use the facilities at our base before and after your trip.

Yes. We require your credit card details to make the reservation, but you can pay cash on arrival. We accept all currencies (Euro and other currencies will be adapted to the daily exchange rate). Please contact us directly.

Some medical conditions may prohibit you from participating but most will not. If you do have a medical condition, it is very important that you inform our staff prior to participation. If you require medication for your condition (eg. Ventolin, Antihistamines, Insulin), you will need to bring that with you in case it is needed.
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